Privacy Policy

Privacy Policy

Last updated: May 2026

ELT Sydney is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Who We Are

ELT Sydney is an ABN-registered Australian business based in New South Wales, Australia.

Contact: eltsydney.com@gmail.com

2. What Information We Collect

  • Identity & contact details: Name, email address, phone number
  • Delivery & billing information: Shipping and billing address
  • Transaction data: Products purchased, order history, payment method type
  • Technical data: IP address, browser type, device type, pages visited
  • Communications: Emails or enquiries you send us
  • Marketing preferences: Whether you have opted in to marketing emails

3. How We Use Your Information

  • Process, fulfil, and deliver your orders
  • Send order confirmation, dispatch, and delivery notifications
  • Respond to customer service enquiries
  • Process returns, refunds, and warranty claims
  • Send marketing emails (only if you have opted in)
  • Improve our website and products
  • Detect and prevent fraud
  • Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share data only with trusted third-party service providers including Shopify, shipping carriers, payment processors, and analytics providers.

5. Cookies & Tracking

Our website uses cookies to keep your shopping cart active, remember your preferences, and analyse website traffic. You can manage or disable cookies through your browser settings.

6. Data Security

We use SSL/TLS encryption and PCI-DSS compliant payment processing to protect your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfil orders and comply with legal obligations.

8. Your Rights Under Australian Law

You have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, email us at eltsydney.com@gmail.com.

9. International Customers

Your personal information may be transferred to and processed in Australia or other countries where our service providers operate.

10. Children's Privacy

Our website is not directed at children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

12. Complaints

If you have a concern, please contact us first at eltsydney.com@gmail.com. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

Email: eltsydney.com@gmail.com
Response time: Within 24 hours for general enquiries; within 30 days for formal privacy requests.