Privacy Policy

Privacy Policy

Last updated: May 2026

ELT Sydney ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding it. We operate in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Who We Are

ELT Sydney is an ABN-registered Australian business based in New South Wales, Australia.

Contact: support@eltsydney.com.au

2. What Information We Collect

We may collect the following personal information when you visit our website or make a purchase:

  • Identity & contact details: Name, email address, phone number
  • Delivery & billing information: Shipping address, billing address
  • Transaction data: Products purchased, order history, payment method type (we do not store full card details)
  • Technical data: IP address, browser type, device type, pages visited, referring URL — collected via cookies and analytics tools
  • Communications: Emails, messages, or enquiries you send us
  • Marketing preferences: Whether you have opted in to receive marketing emails

We only collect information that is necessary for the purposes described in this policy.

3. How We Use Your Information

We use your personal information to:

  • Process, fulfil, and deliver your orders
  • Send order confirmation, dispatch, and delivery notifications
  • Respond to your customer service enquiries and support requests
  • Process returns, refunds, and warranty claims
  • Send marketing or promotional emails — only if you have opted in. You may unsubscribe at any time via the link in any marketing email.
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorised transactions
  • Comply with legal obligations under Australian law

4. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our business, including:

  • Shopify Inc. — our e-commerce platform (order processing, payments, website hosting). Shopify is bound by its own Privacy Policy.
  • Shipping carriers — to deliver your orders (your name and address are shared as required for delivery)
  • Payment processors — including Shopify Payments, PayPal, and Afterpay (payment processing only; card details are handled by them, not stored by us)
  • Email service providers — for transactional and marketing communications
  • Analytics providers — such as Google Analytics, to help us understand website usage (anonymised data)

All third parties we work with are required to handle your data securely and lawfully. We do not share your data with third parties for their own marketing purposes.

We may also disclose your information where required by Australian law, court order, or government authority.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Analyse website traffic and performance
  • Enable relevant advertising (if you have consented)

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, including the ability to add items to your cart or complete a purchase.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. Our website uses SSL/TLS encryption. All payment transactions are processed through PCI-DSS compliant systems.

No method of data transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal, accounting, and reporting obligations (typically 7 years for financial records under Australian law)
  • Resolve disputes and enforce agreements

When personal data is no longer needed, we securely delete or anonymise it.

8. Your Rights Under Australian Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or out-of-date information
  • Request deletion of your information (where no legal obligation requires us to retain it)
  • Opt out of marketing communications at any time
  • Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, email us at support@eltsydney.com.au. We will respond within 30 days.

9. International Customers

If you are located outside Australia, your personal information may be transferred to and processed in Australia, or in other countries where our service providers operate (including the USA, where Shopify's servers are located). We take steps to ensure your data is handled in accordance with this policy and applicable privacy laws wherever it is processed.

By using our website and providing your information, you consent to this transfer.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the date at the top of this page when changes are made. We encourage you to review this policy periodically.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us first at support@eltsydney.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

14. Contact Us

For any privacy-related questions or requests:
Email: support@eltsydney.com.au
Response time: Within 24 hours for general enquiries; within 30 days for formal privacy requests.