Contact

Contact Us

We're here to help. Whether you have a question before buying, need help with an order, or want to know more about a product — a real person will get back to you within 24 hours, every day including weekends.

Email Us

support@eltsydney.com.au

Response time: within 24 hours, every day including weekends. No chatbots — every message is read and replied to by a real person.

What We Can Help With

  • Questions about products before you buy
  • Order status and tracking
  • Returns, refunds, and exchanges
  • Warranty and guarantee claims
  • Damaged or incorrect orders
  • Shipping and delivery questions
  • Anything else

Business Information

ELT Sydney
ABN-registered Australian business
New South Wales, Australia
Email: support@eltsydney.com.au

Useful Links