Return Policy

Return & Refund Policy

Last updated: May 2026

At ELT Sydney, we stand behind every product we sell. If you are not completely satisfied, we will work with you to make it right.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return for a refund or replacement.

To be eligible:

  • The item must be unused and in its original condition
  • The item should be in its original packaging where possible
  • You must provide proof of purchase (your order number or confirmation email)

2. How to Start a Return

Email us at eltsydney.com@gmail.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will respond within 24 hours with return instructions. Please do not send items back without contacting us first.

3. Return Shipping Costs

  • Defective, damaged, or incorrect items: We cover all return shipping costs.
  • Change of mind returns: The customer is responsible for return shipping costs.

4. Refunds

Once we confirm your return is approved, your refund will be processed within 3–5 business days to your original payment method.

5. Exchanges

If you would like to exchange an item, please contact us at eltsydney.com@gmail.com. Exchanges are subject to stock availability.

6. 24-Month Performance Guarantee

Every ELT Sydney product comes with a 24-month performance guarantee. To make a guarantee claim, email us at eltsydney.com@gmail.com with your order number and details of the issue.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes your rights under the ACL.

8. Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless they are defective or not as described:

  • Sleep masks and eye masks that have been opened and used
  • Compression socks and wearable items that have been worn or washed

9. International Returns

International customers are responsible for return shipping costs for change-of-mind returns. ELT Sydney is not responsible for items lost or damaged in return transit.

10. Contact

Email: eltsydney.com@gmail.com
Response time: Within 24 hours, every day including weekends.