Shipping Policy
Shipping
Free shipping worldwide
Every order ships free, anywhere we deliver. There is no minimum spend and no shipping charge added at checkout. The price shown on the product page is the price you pay.
Where we ship
Australia and New Zealand, the United States and Canada, the United Kingdom and Europe, South America, and most of Asia and the Middle East. If your country appears at checkout, we ship there.
Dispatch
Orders are processed within 1–3 business days of payment. You will receive an order confirmation immediately, and a second email with your tracking number once the parcel is on its way.
Delivery times — the honest version
Delivery typically takes 10–20 business days after dispatch.
We are a small brand and our products ship direct from our fulfilment partner's warehouses rather than from a local depot. That is how the price stays where it is. It also means we are slower than a large retailer, and we would rather tell you that now than have you waiting and wondering.
- United States — often faster, sometimes 7–12 business days
- Australia, UK, Europe, Canada — usually 10–20 business days
- South America and remote addresses — can take longer, occasionally up to 30 business days, as customs clearance is slower
These are estimates based on typical performance, not guarantees. Public holidays and peak periods extend them.
Tracking
Your tracking number arrives by email once your order is dispatched. Tracking can take up to 3 business days to start updating after it is issued — this is normal and does not mean anything is wrong. If you have no tracking at all within 5 business days of ordering, email eltsydney.com@gmail.com.
Delayed or lost parcels
If your tracking has not updated in 7 or more days, contact us. We will investigate with the carrier and either resend your order or refund you in full. You will not be left chasing a courier on your own.
Customs and import duties
Australian orders include GST in the displayed price, with nothing further to pay on delivery. For international orders, any customs duties or import taxes are set by your own government and are the recipient's responsibility. At these order values they are uncommon, but we would rather you knew than be surprised.
Incorrect address
If you spot a mistake in your delivery address, email us immediately. We can usually correct it before dispatch.
Questions
Email eltsydney.com@gmail.com. We answer every message, usually within one business day.